FAST – WordPress Support Ticket Plugin v1.15.4

Updated: September 11, 2020

FAST Ticket - WordPress Support Ticket Plugin

Features FAST Ticket - WordPress Support Ticket Plugin

Original price was: $39.00.Current price is: $11.70.

FAST is the best WordPress support ticket plugin available. You can now have a professional looking support ticket system on your WordPress site that is easy for your customers to use. It’s so fast, it’s like chatting to your customers! FAST will add to your WordPress site a complete support system. No extensions or add ons are needed.

We even use FAST ourselves to provide support tickets for our 20,000+ customers on themeforest. Because we use FAST for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications.

Features FAST – WordPress Support Ticket Plugin :

Unlimited Support Tickets
Unlimited Agent & Customer Users
Support Unlimited Products
Super Fast (it’s like being in a chat room!)
Assign Agents – FAST will distribute tickets to agents as they arrive
Customizable Ticket Fields – Add your own fields to get more information from your customers.
Saved Replies – Save your most common replies for quick responses.
Ticket Attachments – Attach images / files to your responses
Search Tickets – Manage tickets easily with our advanced search
Quick Hi – Button adds Hi + name of customer to top of your ticket response
Secure Fields – Store ticket information externally using secure fields
Internal Comments – Make comments on tickets that are only seen by agents not customers
Auto Close – Set a timespan that tickets will automatically be closed
FavIcon Counter – Just look at the browser tab to see if you have tickets that need a response.
Support any Envato product with FAST
Envato Products – Link your Envato Account to support all your products
Envato Login – Customers can log in using their Envato account
Verify Envato Purchases – FAST will show you if all your customers purchase information.
View Envato Support Period – Make sure your customers still have support for your product.
FAST can be used with any WooCommerce eshop
WooCommerce Support – WooCommerce customers can create tickets using their WooCommerce account and order.
My Orders Button – Adds support buttons to WooCommerce Shop Orders Page
Keep notified about your tickets
Email Notifications – Customers & Agents will recieve an email when their ticket has a response.
Slack Notifications – Keep track of your whole support team, FAST will post a message when any ticket is replied / created / assigned
Email Piping – Respond to tickets using only email!
Runs on a single WordPress Page
Works with any theme
10 Amazing color schemes
Translatable via .po files
Famous 100% solid support
and much more

How it works

FAST can be set up to provide support for any kind of product or service out of the box. It can also be configured to handle support tickets for the Envato Marketplace for example themeforest or codecanyon authors.

Envato mode has all the features of regular mode plus some added extras for Envato Authors

WooCommerce Mode allows you to add a support system to your shop. Customers can select the order & product that they need support whith as they create a support ticket

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1.15.4 (July 16, 2019)

Bug Fixes

email-piping: use default privacy option when creating ticket through email piping
i18n: all translations now take into account the “Translate based on user’s locale” option
new-ticket: fixed bug where multiple products could not be selected

Features

filters: added filters for allowed admin pages and admin redirect page
login: added remember me functionality
search: added search tickets by id functionality

Why Choose Shatran?

Answer: We believe in the open-source community and believe that WordPress should be available to all.Unfortunately, premium plugin and theme authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young.We are providing a third way by redistributing the code without any unneeded extras.

Are your products healthy and original !?

Answer: Yes, absolutely, all the products that are placed in Samandon have been thoroughly tested and are completely healthy and original. Items will be fixed by the designer in subsequent product updates.

How can you offer the products at such low prices?

Answer: All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).This means that once we have purchased the item we are free to redistribute it if we choose to do so.Your membership to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowdfunding helps keep prices low and we can then pass this benefit on to you.

Is support Included?

Answer: No. If you require technical support regarding a plugin or theme then you will need to either purchase the product directly from the author (a link is provided) or you will need to hire a freelancer to take a look for you. Alternatively, you could ask around some of the helpful WordPress community forums.Not offering support is the way in which we are able to offer the products at a discounted price.

Are these products genuine?

Answer: Yes, 100%. We have active subscriptions to all the authors of the products featured on our website.We download from them and then redistribute to you.The downloads are generally not altered in any way as they work fine out the box. But sometimes we have to add some code to make the script work. Will will keep this to a minimum and also announce if we have touched the code so you know exactly how your stand.

Do you provide updates to the products?

Answer: Yes. As soon as we are notified of an update, we go and download it from the author and update it on our site.

How many sites can I use the plugin or theme on?

Answer: As many as you like. The plugins and themes are GPL licensed so you can use them as often as you like on as many sites as you like.Got a friend who’s building a site? Go share them with your friend. Seriously, there are no catches.

Can I request new products?

Answer: Yes, every user who is subscribed to our membership system can make requests via our Ticket System. Though the fulfilment of the product depends solely on the discretion of GPL Downloads and other factors like the license of the product (GPL or non-GPL – we will not entertain any non-GPL product requests), the price of the product, usage of the product on one license, etc. We only purchase items that we think are or will be popular and a benefit to a large number of members. We will NOT purchase niche items.

How can I hide license reminders or usage keys?

Answer: Consider hiding the license activation reminders through a plugin like “Disable admin notices.“ This plugin is free and very popular in the WordPress community. Make sure to check the official documentation for more information!

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